Refund Policy
Purchased items may be returned within 30 days of your purchase date for an exchange or a full refund to your original payment method providing the following conditions are met:
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Applicable item(s) must be received by us within 30 days from the purchase date, with the applicable Return Merchandise Authorization number (provided through customer service).
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Applicable item(s) must be in new and resaleable condition, unless reasonably determined by us that the item is not resaleable due to our negligence or item defect.
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You are solely responsible for all shipping and handling costs and fees for the item(s) unless the item is determined by us to be defective.
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If the item is damaged, defective, or missing components, please contact us immediately and provide us photos of the damaged/defective item.
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The Cleaning Enthusiast in its sole and absolute discretion shall be the sole determiner of whether an item is defective or not in resaleable condition
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Please send returns to:
The Cleaning Enthusiast
5307 Victoria Drive #1089
Vancouver, BC V5P 3V6 -
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It is recommend to use a trackable method (at your cost) to return your items as we will not be responsible for items sent but not received by us.
Items returned must include the following:
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RMA number, which you can seek to obtain by contacting our Customer Service department at info@thecleaningenthusiast.com. The RMA number must NOT be written on the original manufacturer's packaging;
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Original packaging (manufacturer's box, plastic bags, etc.);
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Original packing slip / print-out of order confirmation.
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We will notify you once your return has been received and approved.
If you have an issue with your product or delivery, please contact us to discuss your options at info@TheCleaningEnthusiast.com. If getting in touch about a return, please include your order number and product details in the email!